1. Provide 24 hours a day uninterrupted telephone counseling service.

2.2 hours to respond. Service request for the users can come up with solution within 2 hours. 

Staff in place in 3.48 hours. For field personnel in place, our commitment to staff in place within 48 hours. (due to irresistible factors except)

4. Spare parts supply services 7 days a week, as soon as possible to solve customers worries.

5. Regular return visit system. (not less than 1 times a year), so as to establish communication channels.

6. Warranty offer free maintenance for 1 time.

7. Party b is responsible for training, and guide staff all technologies such as web version to party a, until to the skilled operation of equipment.